At Muscle Fabs, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth experience. Please read the details below to understand our return guidelines.
1. Eligibility for Returns & Exchanges
You can request a return or exchange if: ✅ The item is returned within 15 days from the date of delivery. ✅ The product is unused, unopened, and in its original packaging. ✅ The product is not a final sale or non-returnable item (e.g., opened supplements, customized products, etc.). ✅ The item was purchased directly from Muscle Fabs (not a third-party seller).
2. Non-Returnable Items
To maintain hygiene and safety standards, the following items cannot be returned: ❌ Opened or used supplements. ❌ Items that are not in their original condition or missing parts. ❌ Gift cards and promotional items. ❌ Clearance or final sale products.
3. How to Initiate a Return
Follow these steps to return or exchange your item: 1️⃣ Contact Us: Email our support team at support@musclefabs.com or call 9149010671 to request a return. 2️⃣ Provide Order Details: Share your order number, reason for return, and product images (if required). 3️⃣ Receive Return Instructions: Our team will provide a return shipping address and instructions. 4️⃣ Ship the Product: Pack the item securely and ship it using a trackable method. The return shipping cost may be covered by the customer unless the return is due to our error.
4. Refund & Processing Time
✔ Refund Method: Once the returned item is received and inspected, refunds will be issued to the original payment method within 7 business days. ✔ Partial Refunds: In some cases, a partial refund may be issued if the product is not returned in its original condition. ✔ Exchange Processing: If you request an exchange, we will ship the replacement product once we receive the original item.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide a replacement or full refund at no extra cost.
6. Contact Us
For any questions regarding our return policy, feel free to reach out: 📧 Email:support@musclefabs.com 📞 Phone: +91 9149010671 📍 Address: FL NO.75, PALIKA NAGAR, AGRA, Agra, Uttar Pradesh, 282006
